Terms and Conditions

These terms and conditions apply to all orders placed by you the customer (referred to as you or your) at Hilluck Limited www.hilluck.co.uk or House of Hilluck (referred to as us or we).

By placing an order you agree to accept these terms and conditions so please read them carefully before placing an order. Please get in touch if there is something you do not agree with or is not clear.

Stock Availability

Our stock is subject to availability. We make every effort to display the correct stock availability but the stock levels are subject to change. If we are unable to fulfil your order we aim to notify you within 48 hours of receipt of order within the working week (Monday to Friday). Items placed in your basket are not reserved and may be purchased by other customers.

Placing an order

To place an order you will be asked to register on our website. You will be asked to provide true, accurate and up to date information. The requested information will be your email address and a password. Make sure your password is always kept safe and secure.

Payment

We accept payment online using Mastercard, VISA, VISA Debit, Maestro, and Amex. Payment for your order, in British Pounds (GBP), will be taken when you place the order.

You are required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information. Hilluck Ltd reserves the right to cancel orders if all or any of the security requirements are not met.

Completion of order

Once you submit your order at checkout you have agreed to pay the total amount that is due and have agreed to the terms and conditions.

Pricing

All prices are in GBP (British Pounds). The prices include shipping for UK delivery. We may need to contact you regarding additional shipping costs for locations that are outside our regular shipping partners delivery schedule.

For Shipment to a country other than the UK please contact us and we will quote for the shipping. Any custom or/and import duty charges ARE THE RESPONSIBILITY OF THE CUSTOMER.

Shipping times/delivery

We aim to despatch approved orders as soon as possible but within 7 days of receipt of order, subject to stock availability. This may also vary due to public events and events out with our control. We will inform you as soon as possible if this is the case.

Cancellation of an order

If you change your mind, you have the right to cancel your order. Please let us know via email as soon as possible.

If you have already received the item, you should return it to us by Royal Mail, unused and undamaged and within the original packaging within 14 days of purchase. We will offer you an exchange credit or full refund. This does not affect your usual consumer rights.

If goods are returned faulty or damaged, a refund might be refused. The cost of returning any item is at the customer’s own expense. The only exception to this is if the item is faulty or sent by us in error.

Rights

The Hilluck logo is a registered trademark (Registered number UK00003786484) and is the intellectual property of Hilluck Limited and is protected by copyright law.

Any use of content from this website is prohibited unless agreed by us and with our permission