Shipping

You may be contacted regarding additional shipping costs for locations that are currently outside our regular shipping partner's delivery schedule.

Delivery Information

All deliveries are sent with Royal Mail and are dispatched within 7 working days of your order using a 'signed for' service. Where longer delivery times are required you will be informed.

Free UK Shipping

Items will be shipped free of charge for our UK customers. You will be emailed a tracking link upon postage.

Global shipping? We ask that you contact us in order to receive a quote for shipping if you are out with the UK. Any customs charges are the responsibilty of the customer.

Shipping Times

Shipping times may vary due to public holidays and other events.

Returns Policy

If you change your mind about your purchase please let us know via email. We request that the items should be returned to us, unused and within the original packaging within 14 days of purchase and we will offer you an exchange, credit or a full refund. This does not affect your usual consumer rights.

The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.

We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost.

Insurance

Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you. 

To be eligible for a return, your item must be unused and in the exact same condition that you received it and in the original packaging for resale, which must not be used as the outer packaging for your mailing purposes.

Returns must be notified to us in advance via email, with the explanation of the reason for the return. Do not send goods without our prior knowledge.

Damaged Items

If your item(s) arrive damaged or broken, please email us with photographs within 48hrs. Our standard Returns Policy is 14 days.

Any other issues please contact us.